Chatbot flows

Library vs editor

Flow Library shows every flow and whether a published version exists. Flow Editor changes one selected flow only.

Publish only after testing. A saved draft does not change the live customer experience, and publishing a new flow does not delete another flow.

Entry routing

Use exactly one default flow for normal greetings. Add keyword, website-event, or Meta-ad rules for specialized flows such as course_enquiry or software_demo.

Language and free-text replies

New chats first ask the customer to choose English or Hindi. Flow content is translated when necessary. If a customer writes an off-menu question, the AI checks its business policy, catalog, and approved sources before either helping safely or requesting a human agent.