DREAMLOGICX COMMERCE DESK
Documentation for your WhatsApp commerce workspace.
Build, operate, integrate, and scale chatbot-led sales, support, payments, CRM, and website automation from one platform.
Client manual
Client user manual
A plain-language daily guide for business owners, managers, sales agents, and support teams using Commerce Desk.Start here
Getting started
Set up the business profile, catalog, WhatsApp connection, templates, flow, agents, and routing in the safe order.Start here
Current platform
Understand the live Commerce Desk features and how business data is organized.Start here
Meta WhatsApp setup
Connect the WhatsApp Business number, verify the webhook, and prepare templates without exposing private credentials.Core product
Business profile and catalog
Add verified business context and active products, services, courses, software, and consultation offers.Core product
Pipelines and lead stages
Create separate sales boards for consultations, courses, software, products, and services.Core product
Chatbot flows
Build deterministic WhatsApp journeys with menus, questions, catalog items, payments, AI fallback, language, and handoff.Core product
Contacts, tags, notes, and tasks
Classify leads, keep useful internal context, import/export contacts, and make follow-ups visible to the team.Core product
Inbox and agents
Manage live chats, customer history, lead updates, notes/tasks, and controlled human takeover.AI
AI Brain and trusted sources
Give AI grounded business context without allowing it to invent policy, product details, or customer outcomes.AI
AI recommendations
Generate reviewed improvement ideas from the business profile and active catalog.Messaging
Templates and broadcasts
Use Meta-approved templates for messages outside the customer-service window and consented marketing campaigns.Messaging
Follow-up automations
Schedule approved template follow-ups for defined CRM events without losing human control.Developers
Website forms and events
Connect many forms, shops, and custom backends using one secure event endpoint.Developers
Integration activity and troubleshooting
See the lifecycle of website/API events and diagnose why a customer did or did not receive a message.Developers
Meta ads routing
Send Click-to-WhatsApp ad leads into the correct flow and preserve attribution.Commerce